Refund policy

Orava sells downloadable digital products that provide immediate access to digital content.

All Sales Are Final

Because digital products cannot be physically returned, all sales are final once the purchased product has been accessed, downloaded, duplicated, or otherwise delivered.

Orava does not offer refunds, returns, exchanges, money-back guarantees, or  satisfaction guarantees for:

  • Change of mind

  • Accidental purchases

  • Failure to review the product description or system requirements

  • Lack of prior Notion experience

  • Dissatisfaction after accessing or downloading the product

  • Inability to use the product because of the customer’s device, software, account, internet connection, or technical limitations

Before Access or Delivery

Contact Orava promptly if:

  • You were charged more than once for the same purchase

  • You believe the charge was incorrect

  • You did not receive access to the product

  • The download or access link does not work

Do not access, download, or duplicate the product while a billing or delivery issue is under review.

Verified duplicate charges, billing errors, and delivery failures will be reviewed individually.

Defective or Inaccessible Digital Content

If digital content delivered by Orava is corrupted, technically defective, or inaccessible because of an issue caused by Orava, contact us with:

  • Your name

  • Order number

  • Email address used at checkout

  • Description of the issue

  • Screenshot of any error message, when available

When appropriate, Orava may provide replacement access, a corrected file, a replacement link, or reasonable technical access assistance.

Providing replacement access or technical assistance does not create a general right to a refund.

System Requirements

Decision Tree OS™ is built for Notion. A free Notion account is required. No prior Notion experience is needed.

Customers are responsible for confirming that they can access Notion and meet all product requirements before purchasing.

Customer Responsibility

Before completing a purchase, customers are responsible for reviewing:

  • The product description

  • What is included

  • Digital format and delivery method

  • Software or account requirements

  • Device compatibility

  • This Return and Refund Policy

Unauthorized Sharing

Purchases are licensed to the original customer only unless the product description expressly states otherwise.

Customers may not resell, redistribute, share, sublicense, reproduce, publish, or commercially exploit Orava products or access links without written permission.

Consumer Rights

Nothing in this policy excludes, restricts, or limits any consumer rights that cannot legally be waived under applicable law.

Contact

For duplicate charges, billing errors, delivery failures, or technical access issues, contact Orava through the official Support or Contact page.

Include your order number and the email address used during checkout.

Merchants are responsible for maintaining an accurate, public-facing refund policy and complying with the laws that apply to their business and customers. Saved policies are automatically linked in the checkout footer, but you should also add the policy to the storefront footer. (Shopify Help Center)

Because this is legal policy language, have a qualified attorney review it before selling broadly, especially internationally.